Privacy Policy
Legal
Privacy Policy
The Malibu Hotel respects and is committed to protecting your personal information. This policy explains how we collect, use, store and safeguard your data.
1. Scope
This policy covers www.malibuhotel.com.vn and all services provided by Nguyen Ha Tourism Service Trading Co., Ltd at The Malibu Hotel, 263 Le Hong Phong Street, Thang Tam Ward, Vung Tau City.
By making a reservation, using our services or visiting our website, you agree to the terms set out here.
2. Information we collect
Identity information
Name, date of birth, nationality and passport or ID card number — collected at check-in as required by residency-declaration rules.
Contact information
Phone number, email address and postal address.
Reservation information
Arrival and departure dates, room type, number of guests, special requests and stay history.
Payment information
Card details or transfer records used to guarantee and settle your booking. We do not store full card numbers on our systems.
Technical data
IP address, browser type, device and the pages you view on our website.
3. How we use it
We use your information to process and confirm reservations; handle check-in and check-out; issue invoices and receipts; deliver services during your stay; handle requests and complaints; improve our service; send offers where you have consented; and meet the residency-declaration obligations required by Vietnamese law.
4. Legal basis
We process data on the basis of your consent; performance of the accommodation contract between you and the hotel; the hotel's legal obligations (in particular temporary-residence declaration for guests); and the hotel's legitimate interest in maintaining security and service quality.
5. Sharing
We do not sell, rent or trade your personal information to third parties for commercial purposes.
Data is shared only as far as necessary with: payment processors; the booking channels or agents you used to reserve; technical service providers for our website; and competent state authorities on lawful request.
6. Security and retention
Data is held on access-controlled systems, reachable only by staff who need it. Our website uses encrypted HTTPS connections.
We keep data only as long as needed for the purposes above, or for the period required by residency, accounting and tax law.
7. Your rights
You may request access to, correction of, or deletion of your personal data; ask us to stop processing it; and withdraw consent to marketing at any time. Please write to info@malibuhotel.com.vn — we respond within 30 days.
8. Cookies
Our website uses cookies to remember your language preference, keep you signed in and measure visits so we can improve the experience. You can disable cookies in your browser, though some features such as online booking may not work fully.
9. Children
Our website is not directed at children under 16 and we do not knowingly collect their data. Information about accompanying children is recorded only through a parent or guardian at check-in.
10. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with its date.
Privacy questions
Contact the hotel team responsible for personal data.
Last updated: 4 September 2026.
